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  1. Why Jetta Express?
  2. How do Jetta Express rates compare with excess baggage?
  3. Do Jetta Express send to everywhere in the world?
  4. Is the Jetta Express service to the destination airport?
  5. Is delivery to the door available?
  6. Does my baggage with Jetta Express arrive on the airport carousel when I arrive?
  7. Does my baggage travel on the same aircraft I am travelling on?
  8. Does my baggage travel on cargo or passenger aircraft?
  9. Which airlines do Jetta Express use?
  10. How do we find our baggage at Destination?
  11. Will I be contacted at destination?
  12. How long does baggage take to reach the destination from time of Jetta Express pickup or drop-off at Jetta Express office?
  13. Are there charges payable at the destination?
  14. What about duties, GST, VAT, and sales tax?
  15. How do I arrange a pickup?
  16. Can I bring my baggage to Jetta Express?
  17. How do I pack my things?
  18. Can I use other companies cartons and boxes?
  19. What should I not pack?
  20. How do I label my baggage?
  21. How much weight should I pack per item?
  22. Do I seal my bags, boxes or cartons?
  23. Should I number the items of baggage?
  24. Should I do a packing list?
  25. Do Jetta Express charge by volume or by weight?
  26. What form of payment does Jetta Express accept?
  27. Can I send my baggage freight collect - C.O.D.?
  28. How do we know what your baggage weighs?
  29. Will Jetta Express accept baggage if not properly packed?
  30. How do I complete the Jetta Express Connote?/SLI?
  31. Do Jetta Express Security Seal?
  32. Does Jetta Express have secure storage?
  33. Insurance
  34. Do Jetta Express do seafreight?
  35. Is it cheaper by air than by sea?
  36. Do Jetta Express do general cargo, live animals, and perishable cargo?
  37. Do we offer discounts to international students?
  38. Are there special customs forms for international students?
  39. Are Jetta Express members of any associations?
  40. Do Jetta Express have associates in United Kingdom?
  41. Do Jetta Express have associates in United States and Canada?
  42. Do Jetta Express have associates in New Zealand?
  43. Do Jetta Express have associates in other countries?
  44. How long has Jetta been operating?
  45. Recommendations of Jetta Express baggage service
  46. What is the smallest baggage consignment that Jetta Express will accept?
  47. What is the largest consignment?
  48. What was the most unusual consignments of baggage?
  49. Where is the most unusual place?
  50. Is there GST on baggage for overseas destinations?



WHY JETTA EXPRESS

Jetta Express are Australia’s leading national specialist baggage service with offices in Brisbane, Sydney, Melbourne, Adelaide and Perth.

For a local phone call - 1300 300 688 you are connected to the nearest Jetta Express office throughout Australia.

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HOW DO JETTA EXPRESS RATES COMPARE WITH EXCESS BAGGAGE

Jetta Express are up to 50 per cent less than excess baggage. Your baggage travels on the first available flight direct to airport of destination and you deal direct with the International airline at the destination. See - www.jetta.com.au/comparison

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DO JETTA EXPRESS SEND TO EVERYWHERE IN THE WORLD.

We send from Australia to most customs airports in the world by air.

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IS THE JETTA EXPRESS SERVICE TO THE DESTINATION AIRPORT

YES - For security reasons we send to the airport you are going to. Door to door is available to some destinations.

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IS DELIVERY TO THE DOOR AVAILABLE.

YES - Delivery to the door is available to some destinations but is expensive. Usually you have to go to the airport so why pay more if you are able to clear customs yourself. Additional charges apply for delivery to the door so check with Jetta Express. For delivery to the door we require local customs forms completed, a complete packing list, a copy of passport and copy of student ID if you are a student.

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DOES MY BAGGAGE WITH JETTA EXPRESS ARRIVE ON THE AIRPORT CAROUSEL WHEN I ARRIVE.

NO - All baggage goes to the cargo section at the airport of destination. Jetta Express gives all details of where to find your baggage including the airline tracking number - Master Airwaybill Number, the Airline and the local phone number of the cargo section at destination.

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DOES MY BAGGAGE TRAVEL ON THE SAME AIRCRAFT I AM TRAVELLING ON.

NO - Not usually. Jetta Express suggest that you send more than 5/7 days before you depart, so you are able to pickup from the airport when you arrive at your destination. We usually do not use the same aircraft or flight as you are travelling on as your baggage does not walk off the aeroplane like yourself. Baggage is available usually 4 to 6 hours after arrival of the aircraft at the cargo section of the airline we have used.

Sometimes you change airline on route to your destination but Jetta Express normally uses one airline all the way to the destination where possible.

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DOES MY BAGGAGE TRAVEL ON CARGO OR PASSENGER AIRCRAFT.

Jetta Express use only passenger aircraft.

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WHICH AIRLINES DO JETTA EXPRESS USE

There are currently 32 International airlines originating from Australia and we use all 32 International airlines. Sometimes your luggage travels on a more direct service than you are travelling on yourself.

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HOW DO WE FIND OUR BAGGAGE AT DESTINATION .

Once your baggage is in care of Jetta Express we advise you the Airline your baggage is travelling on, the airwaybill number - an eleven digit number - ( tracking Number), the IATA airline two letter code, the estimated arrival date and the phone number of the airline at the airport of arrival.

Once Jetta Express has picked up your baggage please ensure that you ring our office before you leave Australia as it is very hard to find your baggage if you do not know the above details.

Australian security regulations do not allow Jetta Express to give these details before your baggage is in our care.

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WILL I BE CONTACTED AT DESTINATION.

YES - Once your baggage has arrived at its destination. You are only allowed so many hours free storage on arrival. See our web site -- www.jetta.com.au/storage.. To avoid storage charges you must go to the airport immediately.

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HOW LONG DOES BAGGAGE TAKE TO REACH THE DESTINATION FROM TIME OF JETTA EXPRESS PICKUP OR DROP-OFF AT JETTA EXPRESS OFFICE.

Jetta Express use all International airlines - next available flight to the destination. The usual time frame is 5-7 working days.

Even though we use the best International Airlines - Jetta Express pays a premium - we are not responsible for delays how ever they may occur . If your baggage is delayed then keep in contact with the airline your baggage is travelling with. Most International Airlines have online tracking systems or email Jetta Express on - customerservice@jetta.com.au. Please be aware of the different time zones when you send email.

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ARE THERE CHARGES PAYABLE AT THE DESTINATION. .

There are sometimes airline terminal fees, customs fees and/or Quarantine fees payable at some destinations.This is at the discretion of each country and/or International Airline. Jetta Express consign all baggage direct to airport of destination to avoid agents fees. If you are asked to pay any fees ask what you are paying for and always ask for an official receipt.

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WHAT ABOUT DUTIES, GST, VAT AND SALES TAX

Duties, sales tax, G.S.T., V.A.T. vary from country to country and usually if you have owned your personal effects for more than 12 months no taxes are payable. You may be asked for receipts to prove ownership and date of purchase.

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HOW DO I ARRANGE A PICKUP.

You can either phone Jetta Express the day before -Monday to Friday - before 4 pm. (1600 hours) or use our online booking service- www.jetta.com.au/online booking. Jetta Express will phone after 4 pm (1600 hours) and advise the pickup time for the following day. If you are not home we will endeavor to a leave a message so please ensure that you phone back to our office to confirm the pickup time.

Please ensure that you have everything packed up, sealed and labeled when our driver arrives. For health and safety reasons that the maximum weight per piece must be under 30 kilograms. Remember that you probably have to lift your baggage once you have cleared customs yourself at the destination.

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CAN I BRING MY BAGGAGE TO JETTA EXPRESS.

We are happy for you to bring in your baggage to our offices or just come and check us out. Our offices are open from 9am - 0900hours- to 5pm - 1700hours - Monday to Friday (local time).

All our offices are within 1 kilometre of the Australian City International airports. For our address please phone for a local phone call Australia Wide - 1300 300 688

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HOW DO I PACK MY THINGS.

Your baggage is going across the world, not across the street so pack accordingly. Use suitcases or good quality strong boxes or bags. Remember these are your valuable personal effects that in most cases cannot be replaced no matter how much Insurance. Use good quality boxes. Jetta Express have their own award winning boxes available from their offices in Australia and selected places throughout Australia. USE COMMON SENSE DO NOT OVERLOAD BOXES OR BAGS . You pay by weight and not by the number of boxes you send.

Use good quality packing tape and packing material. Pack delicate things in the centre and surround with clothes or newspapers. Jetta Express have fragile tape. Ask our driver for fragile tape.

Computers and Hi- Fi equipment - use the original boxes. If you do not have the right boxes then go to the computer or Hi-fi shop.

Bikes. Go to a bike shop and get the right size box and the inner parts of the box. Bike box too small - bike wheels stick out of box - bike box to big - wheels move around. To pack your bike properly you need to take off the front wheel and turn the handle bars sideways. The front wheel should be packed in new bubble wrap and packed inside the bike forks. Ensure all dirt and mud is removed from the bike as there maybe a quarantine inspection in the country you are travelling to. If possible get the bike shop to pack your bike .

For boxes and packing materials go to www.movingoverseas.com.au

The last word on packing is do not use the red and white stripy bags - they cost $1.00/$2.00 each and are trouble as they split open and rip easily.

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CAN I USE OTHER COMPANIES CARTONS AND BOXES.

YES - We accept other companies cartons and boxes. Make sure you use good quality cartons and boxes. If second-hand cartons ensure old names are blanked off.

Supermarket boxes are usually light weight boxes for groceries so be selective if you use these. Do not use polystyrene boxes or fruit boxes.

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WHAT SHOULD I NOT PACK.

You will be surprised that some common items are not allowed on aircraft - remember you might be on the same aircraft.

Dangerous goods are totally unacceptable please see - www.jetta.com.au/dangoods

You will be signing a statutory declaration on the Jetta Express Shippers letter of Instruction which places the onus on you the shipper, for dangerous goods.

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HOW DO I LABEL MY BAGGAGE.

Ensure that all items are clearly labeled both inside and outside in English. Every item must have name and address including country of destination. You may use the local language on additional labels. Name and address labels are available from your travel agent or airlines. Usually labels are with your airline ticket - if not ask either your travel agent or Airline for baggage labels.

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HOW MUCH WEIGHT SHOULD I PACK PER ITEM.

We suggest if you cannot lift your baggage then how can our driver lift your baggage and most important of all when you arrive at your destination how do you pickup from the airport of destination. For Health and Safety reasons we suggest that no more than 30 kilograms (60 pounds) be packed per item .

Use common sense when you pack you only pay for weight and not the number of pieces.

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DO I SEAL MY BAGS BOXES OR CARTONS.

YES - We do not need to know or see what is inside. All baggage is subject to x-ray examination and search if necessary. Jetta Express or the International Airline will not open your baggage unless you are present. However, customs in any airport have the right to inspect without you present. Jetta Express security seal all baggage in their offices prior to despatch overseas.

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SHOULD I NUMBER THE ITEMS OF BAGGAGE.

YES - for more than one piece you should number each piece in case customs want to inspect at destination. Also see packing list - www.jetta.com.au/packing list

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SHOULD I DO A PACKING LIST.

You should complete a packing list of what you have packed and also for customs at the destination might require a packing list. See .. www.jetta.com.au/packing list. Jetta Express do not require the packing list unless there is extra Insurance required.

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DO JETTA EXPRESS CHARGE BY VOLUME OR BY WEIGHT .

Experience has found that nearly all baggage is by weight only. International airlines have a volume requirement of 167 kilograms per cubic metre or whatever is the greater. This is very confusing but rest assured unless you have a surf ski, surf board, boxes of feathers or egg cartons do not worry about volume charges. Should you require any further information please contact Jetta Express - baggage@jetta.com.au - or our local office.

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WHAT FORM OF PAYMENT DOES JETTA EXPRESS ACCEPT .

We accept cash -of course - and most major credit cards - American Express, Visa, Mastercard and Bankcard. Jetta Express offices also accept E.F.T.P.O.S.. Sorry, we do not accept cheques as most customers are leaving for overseas and close their bank account.

Payment of baggage outside metro areas of capital cities we suggest payment by credit card or by money order from any Australian post office.

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CAN I SEND MY BAGGAGE FREIGHT COLLECT - C.O.D.

International Airlines rules are, they will not accept freight collect for personal effects. Jetta Express have negotiated very good rates with all International Airlines.

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HOW DO WE KNOW WHAT YOUR BAGGAGE WEIGHS

Jetta Express vans in metro areas of Melbourne, Sydney, Brisbane, Adelaide, Perth as well as some provincial centres in Australia have the latest digital weighing scales for the weighing of baggage. Our portable office comes to you.

Outside these areas we have a vast network of couriers that bring the baggage back to the nearest Jetta Express office. We then advise what the weight is when it arrives at our office.

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WILL JETTA EXPRESS ACCEPT BAGGAGE IF NOT PROPERLY PACKED.

The discretion is with our drivers on pickup or if you bring it in to a Jetta Express office we will advise. Remember your baggage is travelling around the world and not across the street so pack accordingly.

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HOW DO I COMPLETE THE JETTA EXPRESS CONNOTE /SLI.

Please see .. www.jetta.com.au/connote All information must be completed in English

The left side of our Jetta Express Connote / Shipper letter of instruction (S.L.I.) you complete your name, address and phone number of where you are currently living and the date of departure.

The right side of the Jetta Express Connote/ S.L.I. you complete your name, address and phone number of where you are going and the date of arrival at the destination. If you do not complete the arrival date we will send your baggage straight away and if your baggage arrives early then storage may be payable at destination.

Please ensure you complete both the departing and arriving phone numbers. We are not allowed to accept care of the destination airport for security reasons.

The insurance question is whether you need additional insurance or take the airline insurance of USD 20 /kg if lost

Credit card details may be completed including the expiry date and signature. Our driver will check all details and the signature.

The dangerous goods question should not be completed until our driver has shown the dangerous goods information. Please see ... www.jetta.com.au/dangoods.

The Jetta Express connote should be signed and dated

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SECURITY

Jetta Express are an approved and regulated cargo agent with the Australian Department of Transport. The current regulations advise that all baggage must be held in a secure store until baggage is sent overseas.

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DO JETTA EXPRESS SECURITY SEAL .

Jetta Express security seal all items before despatch overseas. Our offices also have banding facilities.

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DOES JETTA EXPRESS HAVE SECURE STORAGE.

YES - We do have free secure storage available for a nominal time for baggage that is leaving Australia. We are not a storage depot but a baggage company. Please check with Jetta Express should you require further information.

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INSURANCE .

All baggage is insured with the International Airlines for loss for USD 20 per kilogram. Any claim must be made at the destination airport via the airline nominated.

Jetta Express also have additional Insurance cover. Please contact Jetta Express for more information.

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DO JETTA EXPRESS DO SEAFREIGHT.

NO- Jetta Express specialise in baggage by air.

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IS IT CHEAPER BY AIR THAN BY SEA

Experience has found when sending from Australia that up to 100 kilograms is cheaper by air than sea. Sea cargo is cheaper - port to port- but the handling charges, port charges and local charges at destination are usually very expensive. Usually you are not able to clear customs yourself and need a customs agent. When you weigh up all the extra charges by sea cargo, air is usually cheaper.

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DO JETTA EXPRESS DO GENERAL CARGO, LIVE ANIMALS AND PERISHABLE CARGO .

NO - Jetta Express specialise in Baggage by air but we are able to recommend reliable companies who we have dealt with over many years.

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DO WE OFFER DISCOUNTS TO INTERNATIONAL STUDENTS?

YES - Provided you have a valid current student card from an Australian University some International Airlines offer Jetta Express reduced baggage rates to some destinations. Please check with Jetta Express.

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ARE THERE SPECIAL CUSTOMS FORMS FOR INTERNATIONAL STUDENTS

YES - Singapore Students - require Singapore Customs GST form which is available from our web site..www.jetta.com.au/singstudent This form is for Singapore customs.

Malaysian Students - require special customs form to be completed and signed by the International section of the University see ... www.jetta.com.au/malaystudent

Indonesian Students - Are required to go to the Indonesian Consulate to complete all forms before leaving Australia

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ARE JETTA EXPRESS MEMBERS OF ANY ASSOCIATIONS

YES, we are -

Allied Members of Australian Federation of Travel Agents (AFTA)

See Web site www.afta.com.au

Members of the Australian Federation of International Forwarders.

See Web site www.afif.asn.au

Members of the Self Storage Association.

See Web site www.selfstorage.com.au

FASTAIR CONSOLIDATORS are our fully owned associate company

and are members of International Air transport Association (IATA)

See Web site www.iata.org

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DO JETTA EXPRESS HAVE ASSOCIATES IN UNITED KINGDOM

YES – Please see our other website www.excessbaggage.com.au for our associates overseas.

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DO JETTA EXPRESS HAVE ASSOCIATES IN UNITED STATES AND CANADA

YES – Please see our other website www.excessbaggage.com.au for our associates overseas.

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DO JETTA EXPRESS HAVE ASSOCIATES IN NEW ZEALAND .

YES - Our associates in New Zealand are Excess Baggage Company. Their web site - www.excessbaggage.com.au and their free call phone within New Zealand is 0800.300.688. Ask Jetta Express for a leaflet.

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DO JETTA EXPRESS HAVE ASSOCIATES IN OTHER COUNTRIES.

YES – Please see our other website www.excessbaggage.com.au for our associates overseas.

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HOW LONG HAS JETTA BEEN OPERATING.

Jetta started in Melbourne, Australia in 1988 as a general freight forwarder specialising in air cargo from South East Asia and export of perishable cargo.

From 1994 onwards Jetta Express has specialised in Excess/Unaccompanied Baggage. We move many thousands of Baggage consignments every year and with our associates in United Kingdom, New Zealand and United States are able to offer an International Service by air.

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RECOMMENDATIONS OF JETTA EXPRESS BAGGAGE SERVICE

Ring the airlines, see your travel agent or ask your University for our leaflet.

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WHAT IS THE SMALLEST BAGGAGE CONSIGNMENT THAT JETTA EXPRESS WILL ACCEPT.

We have a minimum of 15 kilograms and for anything below this you are charged for 15 kilograms. We suggest that if you have under 15 kilograms it is best to send with Australia Post. See web site www.auspost.com.au

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WHAT IS THE LARGEST CONSIGNMENT

We have had many over the years but the one that stands out is for the diplomat who returned home from Australia after 3 years in Australia with over 1,350 Kilograms of baggage by air including his 3 sets of golf clubs and birdcage (no bird inside).

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WHAT WAS THE MOST UNUSUAL CONSIGNMENTS OF BAGGAGE

Every day brings something different but most unusual would be -

- The Olympic kyak for Christchurch, New Zealand. We were told it was 3.1 metres long and arrived at our office after the customer left for New Zealand. Actually was 3.8 metres long - too long for the Boeing 767 aircraft that serviced Christchurch. We had to wait for 6 weeks before for an additional special flight to Christchurch.

- The German couple with two B.M.W. Endro Special Motor Bikes who were on a 2 year around the world trip and had been ridden from Germany via Europe, Africa , Middle East Asia, Perth, Darwin to Melbourne and then off to United States via New Zealand.

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WHERE IS THE MOST UNUSUAL PLACE

We cover all over the world but the most unusual place and the only one consignment ever was to ...Reykjavik in Iceland.

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IS THERE GST ON BAGGAGE FOR OVERSEAS DESTINATIONS?

There is NO GST on baggage sent overseas, or for export out of Australia.

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Telephone:  Melbourne: (03) 9335 2588   Sydney: (02) 9319 2636
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